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SSDiesel SupplyTM
TERMS AND CONDITIONS
ALL ITEMS sold by SSD are warranted for one year (exceptions listed below) against failure from defects in material and workmanship to the original purchaser. Warranty covers repair or replacement only. Labor to remove and install is not covered under any circumstance. Our warranty liability is limited to not exceeding the original purchase price.
FSD Heat-SyncTM All FSD Heat Sync kits sold by SSDiesel Supply LLC before 8.24.09 are warranted one year from date of shipment. All FSD Heat-Sync kits ssd-006 and ssd-001 sold after 8.24.09 are warranted by SSDiesel Supply LLC for a period of two years from ship date against defects in material and workmanship. Unit must be installed in our location on the intake manifold and properly maintained as per the instructions. A photo of the installation is required to process a claim. The complete Heat Sync kit must be returned for evaluation. If the PMD is removed, any and all warranty is void. PMD's sold separately and installed on our FSD Heat Sync are warranted one year. PMD's installed in the stock location (pump) are warranted 30 days and if installed on a device other then our brand FSD Heat Sync or not installed as per the instructions, voids any and all warranty. Warranty is limited to replacement only and after inspection of the returned product. A photo of the installation is required to process a claim. Engines and Cylider Heads are warranted by the manufacturer (parts only) for a period of one year against defects in material and workmanship from date of purchase. ENGINES ARE SOLD ON AN EXCHANGE BASIS AND YOUR CORE ENGINE MUST BE RETURNED WITHIN 30 DAYS OR WARRANTY IS VOID. Warranty is limited to replacement of defective parts only. Labor is not included. If a major defect occurs, the engine will need to be returned for warranty coverage. NO EXCEPTIONS! Defective parts must be returned for evaluation prior to replacement. If the engine/cylinder head temperature strip/dot indicates high temp or has been altered or removed, all warranties are void. Any un-authorized repairs will void any and all warranties expressed or implied.
TCI Transmissions TCI Transmissions and accessories are warranted by TCI for a period of 90 days from date of purchase. For warranty situations please call 888-776-9824 toll free. Transmissions/torque converters must be returned to the factory for warranty repairs, not SSD.
Electrical items Such as relays, switches, sensors and stock ECM's are warranted 90 days from date of purchase. USED PARTS All used parts are sold "as-is" and carry no warranty what so ever. Every effort will be made to help solve your problem prior to returning the part. Most warranty claims are not a defective part, but a mis-diagnosis. Prior authorization is required by email to return a defective part to SSDiesel SupplyTM for warranty consideration. Once authorized, defective parts must be returned to SSDiesel SupplyTM with a copy of the original receipt, copy of my email authorizing return, and freight prepaid to our published address with the package marked "Attn: Warranty Dept.". Collect shipments will not be accepted. Shipping inbound or outbound is not covered for International orders. Use the carrier of your choice but we highly recommend Insurance.We cannot be responsible if lost or damaged on its journy to us.Upon inspection, SSDiesel SupplyTM will advise status and either repair or replace the defective part, or return to you if no problem is found. Parts returned for warranty consideration found not to be defective, may be subject to inspection/testing fees. Please also provide a detailed explanation of the problem, including dates, mileage, and any pertinent vehicle history to support your claim. Abuse, poor maintenance, and wear are not considered warranty situations. Parts returned without proper paperwork and authorization as listed above will be refused and returned to you. INJECTION PUMP AND INJECTOR warranty is void if any blend higher then 5% Biodiesel or Waste Veggie Oil is used. B5 Maximum! TURBOS must have an 8oz sample of engine oil returned with the turbo to be considered for warranty evaluation. SERIAL NUMBER TAGS altered or missing will void any warranty! Warranty is VOID if you disassemble, modify or tamper with any part! This should be common knowledge but believe it or not people still do! DISCLAIMER: SSDiesel SupplyTM under no circumstance will be held liable for consequential damage(s) to vehicle or other components affected by a part failure. SSDiesel SupplyTM will not be responsible for loss of vehicle use, and will be held harmless in the event of personal injury resulting from any failures. SSDiesel SupplyTM is not responsible for any and all labor involved in replacing the defective part by the customer or customer’s agent. Warranty excludes damage of any kind caused by abuse or damage caused by improper installation or contamination. Wear of any type is also excluded. Wear is not a defect. Any part used on a different vehicle or for other then its intended described purpose, voids any and all warranty. SSDiesel SupplyTM will accept returns within 30 days on any item sold by the company EXCLUDING electrical/electronic items, injection pumps, tools, service manuals, engines, used parts, custom made parts such as ssd-chips and ECM upgrades, and items special ordered. A 15% restocking charge (minimum $25) will be imposed unless item was shipped in error by the Company. Shipping charges are non-refundable. All items must be returned prepaid and include a copy of your receipt and a brief note stating why its being returned. To return an item, prior approval must be made by email. "Attn: Returns Dept" must be written on the package and shipping label. Only new/unused, un-installed items may be considered for return. The Company reserves the right to refuse return credit on any item deemed to be damaged or once installed by the customer. Items purchased from a dealer of the Company, must be returned to the dealer, and abide by the return policy of the dealer. Approved returns will be refunded by Company check mailed within 30 days.
ORDER CANCELLATION Once an order (or item) is processed and paid for by credit card, then canceled before shipping, there will be a 5% processing fee, minimum $25 to cover our costs. If the order has already shipped, rules of our return policy will then apply. Refunds by Company check mailed within 30 days. CUSTOM MADE PARTS SUCH AS SSD-CHIPS AND ECM UPGRADES ARE NOT CANCELABLE ONCE MADE!!
CORE RETURNS All cores (excluding engines) must be returned PREPAID to our published address marked "Attn: Core Return Dept." Cores must be in rebuildable condition, complete-no broken or missing parts and assembled. A "box of parts" is not an acceptable core and will be returned to you. For injection pumps, the shaft must spin by hand with light resistance. Engine cores must be in rebuildable condition for full refund of deposit. Engines must be assembled and contain all parts. Core engines must have all fuel, coolant and oil drained from the engine in accordance with Federal transportation regulations. When you have the core engine secured to the original shipping skid, please call us to arrange pick-up. DO NOT ship back on your own, it will not be accepted. The driver will assign a tracking number (called a pro number) and leave you a receipt. That receipt handed to you by the driver is your only proof the core was returned. Please do not loose that receipt. Cores must be of same model as item purchased. Examples are if you buy a GM-8 Turbo, a GM-8 Turbo must be returned for core deposit refund. If you buy a 4911 injection pump, a 4911 must be returned for core deposit refund. The only exception is with Marine Injector cores. Any model stock 6.5 injector may be returned. Serial number tags must be still attached where applicable. ALL CORES MUST BE RETURNED WITH A COPY OF THE ORIGINAL PACKING SLIP/INVOICE, AND A COMPLETED CORE RETURN SLIP. CORES RETURNED WITH NO IDENTIFICATION WILL BE REFUSED AND NO CREDIT ISSUED Cores meeting the above criteria returned to SSD within 30 days of date received are eligible for 100% deposit return, 31-60 days for 50% return, and no core will be accepted after 60 days of ship date. All core refunds are by Company check, mailed within 30 days of receiving your core.
General Policy All orders will ship within 1-2 business days, pending stock availability. Overnight and Express orders will be given priority and must be received by NOON EDT to ship same day. Any discrepancies must be reported within 3 days of receiving the order. Any damage must be reported within 24 hours of receiving your order. First call UPS to report the damage, then call us. We'll take it from there. If not reported within 24 hours, sorry, nothing we can do. Photo's shown on the website are representations and may vary by application. Please check product descriptions for correct applications. In other words, don't base your application on the photo alone, but by the product description and application information given. Any photo's submitted to SSDiesel Supply become the property of SSDiesel Supply and may be used throughout the website. All checks (including e-checks) will be held until cleared, usually 3-5 business days for domestic and 2-3 weeks international. All returned (bounced) checks whether standard or e-check will be subject to a $25 processing fee. Any order placed whereas the shipping address is different then the billing address will be delayed. We will need to call and speak to the cardholder to get approval prior to shipment. We have had to enact this policy due to recent fraudulent activity. When calling in an order, please have your part numbers ready. The girl on the phone is there to take orders with the numbers you give us. She is NOT a mechanic, and NOT an application engineer. If you need application information, use the contact page to reach tech support.
Canada Policy All orders to Canada will ship by UPS. No Exceptions!. I'm sorry we have to enact this policy, but too many Canadians complained of slow or lost shipments by the mail system resulting in unwarranted chargebacks. We ship with a NAFTA certificate to exclude from import duty, but other charges will be imposed in Canada upon delivery COD such as GST and PST taxes and brokerage fees. Our website shipping calculator will give an estimate of those fees. Those fees are out of our control, sorry. Please DO NOT ask us to falsify customs documents such as altering sale price or mark as a gift as that is illegal to do as we are a legitimate business and its not worth the risk. All customers picking up at our will-call counter must pay NYS sales tax, regardless of residency or citizenship. Again, please do not ask for a fake receipt to cross the border illegally with. We run an honest business. |
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