|
||||||||||||
|
SSDiesel SupplyTM
TERMS AND CONDITIONS
ALL ITEMS sold by SSD are warranted for one year (exceptions listed below) against failure from defects in material and workmanship to the original purchaser. Warranty covers repair or replacement only, not refund!. Labor to remove and install is not covered under any circumstance. Our warranty liability is limited to not exceeding the original purchase price. Certain items sold on an exchange basis require a core to be returned within 60 days to validate the warranty. Please read the core return policy below.
PMDs PMDs installed on FSD Heat Sync kits part number ssd-006 and ssd-001 beginning with serial number 6000 and higher, are warranted to the original purchaser for a period of 2 years. PMDs purchased separately and installed on our brand FSD Heat Sync are warranted one year. PMD's installed on a device other then our brand FSD Heat Sync or not installed and maintained as per the instructions we supply, voids any and all warranty. Warranty is limited to replacement only and after inspection of the returned product. A photo of the installation is required to process a claim. Removal of the PMD from the FSD Heat Sync kit voids any and all warranties.
Engines and Cylinder Heads Engines and Cylinder Heads are warranted by the manufacturer (parts only) for a period of one year against defects in material and workmanship from date of purchase. ENGINES ARE SOLD ON AN EXCHANGE BASIS AND YOUR CORE ENGINE MUST BE RETURNED WITHIN 30 DAYS OR WARRANTY IS VOID. Warranty is limited to replacement of defective parts only. Labor is not included. If a major defect occurs, the engine will need to be returned for warranty coverage. NO EXCEPTIONS! Defective parts must be returned for evaluation prior to replacement. If the engine/cylinder head temperature strip/dot indicates high temp or has been altered or removed, all warranties are void. Any un-authorized repairs will void any and all warranties expressed or implied.
TCI Transmissions TCI Transmissions and accessories are warranted by TCI for a period of 90 days from date of purchase. For warranty situations please call 888-776-9824 toll free. Transmissions/torque converters must be returned to the factory for warranty repairs, not SSD.
Glow Plugs Are warranted one year from date of purchase providing the glow plug relay is replaced at the same time, receipt required. Reason being is faulty glow plug relays are the #1 reason for premature failure.
Supply/Lift Pumps Are warranted one year from date of purchase providing the fuel strainer ssd-1702 is replaced at the same time, receipt required. The OEM strainer has a built in bypass valve that opens when clogged, allowing trash to suck up and damage the pump. The #1 cause of failure.
Electrical items Such as harnesses, relays, switches, sensors, and ECM's are warranted 60 days from date of purchase.
Induction kits All SSDiesel Supply induction kit filter elements are covered under the warranty for defective materials or workmanship for one million miles. If for any reason your high performance filter should fail due to workmanship or defective materials, the original consumer who purchased the Intake Kit must simply provide proof of purchase to be eligible for the warranty. In order to maintain the SSDiesel warranty, you must use the S&B Precision Cleaning & Oiling Kit (part # ssd-880005) to service the filter every 6000 miles. Furthermore, the filter must be serviced according to the directions included with part number ssd-880005. Used Parts All used parts are warranted 30 days, repair or replace only, no return.
Scratch & Dent Items sold as "Scratch & Dent" are sold as-is, no warranty what so ever, expressed or implied, no returns. Every effort will be made to help solve your problem prior to returning the part. Most warranty claims are not a defective part, but a mis-diagnosis. Prior authorization is required by email to return a defective part to SSDiesel SupplyTM for warranty consideration. Use the contact page on the website to reach Walt in tech support. We will try to determine if the part is defective or not to save us both a little time. Once authorized, you will be given an RMA#. Defective parts must be returned to SSDiesel SupplyTM with a copy of the original receipt, copy of my email authorizing return, and freight prepaid to our published address with the package marked "Attn: Warranty Dept." and with the RMA# written on the box. Collect shipments will not be accepted. Shipping inbound or outbound is not covered for International orders. Use the carrier of your choice but we highly recommend Insurance.We cannot be responsible if lost or damaged on its journy to us.Upon inspection, SSDiesel SupplyTM will advise status and either repair or replace the defective part, or return to you if no problem is found. Parts returned for warranty consideration found not to be defective, may be subject to inspection/testing fees. Please also provide a detailed explanation of the problem, including dates, mileage, and any pertinent vehicle history to support your claim. Abuse, poor maintenance, and wear are not considered warranty situations. Parts returned without proper paperwork and authorization as listed above will be refused or discarded. INJECTION PUMP AND INJECTOR warranty is void if any blend higher then 5% (B5)Biodiesel or Waste Veggie Oil is used or any amount of ATF, hydraulic fluid or motor oil is added to the fuel. Code 370 indicates water in the fuel, also voiding the warranty. TURBOS must have an 8oz sample of engine oil returned with the turbo to be considered for warranty evaluation. SERIAL NUMBER TAGS altered or missing will void any warranty! Warranty is VOID if you disassemble, modify or tamper with any part! This should be common knowledge but believe it or not people still do! DISCLAIMER: SSDiesel SupplyTM under no circumstance will be held liable for consequential damage(s) to vehicle or other components affected by a part failure. SSDiesel SupplyTM will not be responsible for loss of vehicle use, and will be held harmless in the event of personal injury resulting from any failures. SSDiesel SupplyTM is not responsible for any and all labor involved in replacing the defective part by the customer or customer’s agent. Warranty excludes damage of any kind caused by abuse or damage caused by improper installation or contamination. Wear of any type is also excluded. Wear is not a defect. Any part used on a different vehicle or for other then its intended described purpose, voids any and all warranty. SSDiesel SupplyTM will accept returns within 30 days of purchase on any item sold by the company EXCLUDING electrical/electronic items, injection pumps,PMDs, tools, service manuals, engines, used parts, custom made parts such as ssd-chips and ECM upgrades, "Scratch & Dent" items, and items special ordered. Shipping charges are non-refundable. All items must be returned prepaid and include a copy of your receipt and the return authorization you receive by email. Parts returned without proper paperwork and authorization as listed above will be refused or discarded. To return an item, prior approval must be made by email. Only new/unused, un-installed items may be considered for return. The Company reserves the right to refuse store credit on any item deemed to be damaged or once installed by the customer. A 15% re-stocking fee will apply to all returns. Items purchased from a dealer of the Company, must be returned to the dealer, and abide by the return policy of the dealer. Approved returns will be refunded by company check in 30 days or less.
ORDER CANCELLATION To make any changes to an order or to cancel an order, you must call customer service before noon EST (716-874-6900 X200). Once an order (or item) is processed and paid for by credit card, then canceled, there will be a 5% processing fee, minimum $25 to cover our costs. If the order has already shipped, rules of our return policy will then apply. CUSTOM MADE PARTS SUCH AS SSD-CHIPS AND ECM UPGRADES ARE NOT CANCELABLE 24 HOURS AFTER PLACING THE ORDER!!
CORE RETURNS Some items are sold on an "exchange" basis which means we need your old part back as part of the deal. In that case, you will be charged a "core charge" up front, until we receive your old part back. All cores (excluding engines) must be returned to our published address marked "Attn: Core Return Dept." Cores must be in rebuildable condition, complete, no broken or missing parts and assembled. A "box of parts" is not an acceptable core and will be returned to you. For injection pumps and turbos, the shaft must spin by hand with light resistance. Engines must be assembled and contain all parts. Core engines must have all fuel, coolant and oil drained from the engine in accordance with Federal transportation regulations. When you have the core engine secured to the original shipping skid, please call us to arrange pick-up. DO NOT ship back on your own, it will not be accepted. The driver will assign a tracking number (called a pro number) and leave you a receipt. That receipt handed to you by the driver is your only proof the core was returned. Please do not loose that receipt. Cores must be of same model as item purchased. Examples are if you buy a GM-8 Turbo, a GM-8 Turbo must be returned for core deposit refund. If you buy a 4911 injection pump, a 4911 must be returned for core deposit refund. Core chips and ECMs must be from the same vehicle and be "re-burnable". If its memory is damaged, or ability to be re-burned is comprimised, it will not be accepted and the deposit will be forfeited. Serial number tags must be still attached where applicable. ALL CORES MUST BE RETURNED WITH A COPY OF THE ORIGINAL PACKING SLIP/INVOICE, AND A COMPLETED AND SIGNED CORE RETURN SLIP. CORES RETURNED WITH NO IDENTIFICATION WILL BE REFUSED AND NO CREDIT ISSUED Cores meeting the above criteria returned to SSD within 30 days of date purchased are eligible for 100% deposit return, issued by company check mailed within 30 days of us receiving the core. Cores received 31-60 days from date of purchase, refund will be given as store-credit for a future purchase only. Cores received after 60 days will NOT be refunded and you will forfeit the deposit. Also, if any core is not returned within 60 days, any and all warranties on the product purchased will be void. General Policy All orders will ship within 1-2 business days, pending stock availability. Overnight and Express orders will be given priority and must be received by NOON EDT to ship same day. If an item is out of stock, we will ship partial orders unless "SHIP COMPLETE ONLY" is written on the order. PLEASE BE ADVISED UPS DELAYS DUE TO WEATHER ARE IN GOD'S HANDS, NOT OURS. Weather delays are common and neither UPS nor SSDiesel can promise that will not happen. Weather delays do not mean shipping is free! Any discrepancies must be reported within 3 days of receiving the order. Any damage must be reported within 24 hours of receiving your order. First call UPS to report the damage, then call us. We'll take it from there. Send a photo of the damage to sales@ssdieselsupply.com If not reported within 24 hours, sorry, nothing we can do. If you supply an incorrect shipping address and UPS charges us a fee to correct the address, acceptance of our terms and conditions gives us approval to charge your credit card for these additional fees incurred. Photo's shown on the website are representations and may vary by application. Please check product descriptions for correct applications. In other words, don't base your application on the photo alone, but by the product description and application information given. Any photo's submitted to SSDiesel Supply become the property of SSDiesel Supply and may be used throughout the website. All checks (including e-checks) will be held until cleared, usually 3-5 business days for domestic and 2-3 weeks international. All returned (bounced) checks whether standard or e-check will be subject to a $25 processing fee. Any order placed whereas the shipping address is different then the billing address will be delayed. We will need to call and speak to the cardholder to get approval prior to shipment. We have had to enact this policy due to recent fraudulent activity. Store credits are on file for one year only and can only be applied to orders that are phoned in. When calling in an order, please have your part numbers ready. The girls on the phone are there to take orders with the numbers you give us. They are NOT mechanics. If you need application assistance, ask to speak to our tech support dept.
Canada Policy All orders to Canada will ship by UPS. No Exceptions!. I'm sorry we have to enact this policy, but too many Canadians complained of slow or lost shipments by the mail system resulting in unwarranted chargebacks. We ship with a NAFTA certificate to exclude from import duty, but other charges will be imposed in Canada upon delivery COD such as GST and PST taxes and brokerage fees. Our website shipping calculator will give an estimate of those fees. Those fees are out of our control, sorry. Please DO NOT ask us to falsify customs documents such as altering sale price or mark as a gift as that is illegal to do as we are a legitimate business and its not worth the risk. All customers picking up at our will-call counter must pay NYS sales tax, regardless of residency or citizenship. Again, please do not ask for a fake receipt to cross the border illegally with. We run an honest business. |
|
||||||||||
|
||||||||||||
