Contact SSDiesel Supply™ - Customer Service
To contact us, PLEASE FIRST read below, then choose where to direct your inquiry.
- Customer Service - Complete the form below
- Warranty Assistance
- Technical Assistance
HOW TO CONTACT US... IT'S EASY!
WE LOVE TO HELP, BUT PLEASE HELP US HELP YOU BY READING AND FOLLOWING THE BELOW INSTRUCTIONS
CUSTOMER SERVICE:
To check order status or questions about an existing order please email us using the customer service form below (NON-Technical questions only)
We gladly accept Visa, MasterCard, Discover and American Express thru the website, over the phone, and in person. NYS state tax must be collected on customer counter pick-ups regardless of citizenship or residency.
TECH SUPPORT:
BEFORE writing, please check our FAQ page and individual product descriptions for some good info. I find most all questions we receive are already answered on the website. Please email us using the tech support link above. ALL warranty inquiries MUST use the warranty link above only please. Our business hours are 7am-3pm ET M-F Please allow 24 hours for a response. PLEASE NOTE: Tech support is free for our customers only! If you ask our advice, then buy somewhere else, we will no longer be able to help you. Tech support is provided by REAL US Based ASE Certified Diesel Techs with many years experience, not some kid overseas with an FAQ page.
WARRANTY ASSISTANCE:
For warranty assistance on ALL our products, please click on the warranty link above and fill out the form COMPLETELY. Our business hours are 7am-3pm ET M-F. Please allow 24 hours for a response
CORE STATUS:
All core deposits are refunded by Company check mailed within 30 days of being received here, as per our policy. If not payment not received after allowing a reasonable amount of time for the mailman to deliver, please write CORES@SSDIESELSUPPLY.COM Please allow 48 hours for a response.
Walk-ins:
We do not have a storefront, we are a manufactring/sales facility. We do allow "will-call" orders to be picked up by appointment only at the front lobby.
SSDiesel Supply™, LLC.
